Why Melco

At Melco, we know that investing in equipment is just the first step in building a successful business. That’s why we offer world-class training and support to help you achieve sustained success. As the industry leader in apparel decoration solutions, we’ve been empowering entrepreneurs with reliable and effective equipment and software solutions for over five decades.

Customer relationship is the top priority at Melco. We know that when you succeed, we succeed.

At Melco, we believe that our customers are more than just clients; they are our partners. We are committed to fostering a collaborative relationship with our customers, no matter the size of their business aspirations. We understand that their success is our success, and we are dedicated to providing them with the best tools and support to achieve their goals. Whether it’s a small embroidery shop or a large-scale production facility, we are invested in their success and strive to provide innovative, reliable, and efficient embroidery machines that meet their needs. We are here to support our customers every step of the way, and we take pride in being a trusted partner in their embroidery business journey.

  • We are based in Westminster CO, USA, and support the U.S. economy and our local community.
  • Our US-based team and certified technicians work with our customers online, over the phone, and on-site.
  • We are leaders in innovation, offering advanced features only available on Melco machines.
  • We design embroidery and digitizing software.
  • We sell parts and accessories through our online store, ShopMelco.com.
  • We market and sell directly to you, with no middlemen.

Melco’s History

Over 50 years ago, Melco began as a pioneer in computerized embroidery digitizing. Our mission focused on leveraging technology and automation to maximize productivity while simultaneously enhancing the user experience. Since 1972, these foundational principles have led to the development of some of the industry’s most advanced commercial embroidery machines and software.

But we know that even the most advanced embroidery products don’t mean anything without a passionate and knowledgeable team to back it up.  From our expert sales staff to our mastermind applications team, our employees make Melco more than your equipment and software provider – we’re your business partner, ready to help every step of the way!

Scalable Multi-Head Modular System

What does a “modular” embroidery system do? With the Melco Operating System (MOS), you control every machine on the network from a single computer. This allows management of individual machines as needed, without interrupting production on the entire network. Best of all, you can use the system as a single-head, and a multi-head, at the same time. No other system gives you this level of control and flexibility! Easily add machines to your production line when you’re ready – our modular system is designed to grow along with your business at your pace.

Exclusive Acti-Feed™ Thread Control System

Tired of frustrating thread breaks? With Melco machines, thread feed is managed by the patented Acti-Feed™ thread control system, delivering the precise amount of thread automatically. Conventional machines require manual thread tension adjustments. This system is what sets Melco machines apart from the rest of embroidery industry. Simply enter a few inputs such as fabric type and hoop selection, and our intelligent Acti-Feed™ system will do the rest!

Introducing Melco Fusion

We have everything you need to sell custom products – The quality machines to stitch it and the e-commerce store front solution for your customers to design it.

Ready to automate orders from your online store? Melco Fusion allows your customers to customize embroidery products directly on your e-commerce storefront with a dynamic product preview. Fusion then delivers you a fully digitized, barcode-enabled production file that you simply scan and stitch. Easily increase customer conversion rate and eliminate order errors with Melco Fusion!

Support You Can Count On

As your partner, Melco understands that your business relies not only on technical support but availability of replacement parts as well. That’s why we stock many add-ons, accessories, and parts on ShopMelco.com. Reach out to us with any questions regarding additional parts for your machines. We are here to support you!

Trying something new, or looking for some tips and tricks on improving your embroidery skills? We have lots of resources! Get online support from our Technical Support Knowledge Base. Check out our YouTube channel for tutorials, demos, and even previous live Q&A sessions with Melco experts.

We also have a great support team ready to answer any of your questions. Troubleshooting by yourself can be frustrating – let us help! Contact Melco Customer Care by phone or through our online form if you need any assistance.